BPO |

What Is BPO?

Business Process Outsourcing (BPO) is a form of outsourcing which involves the contracting of the operations and responsibilities of a specific business function to a third-party service provider.

BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing, purchasing or administration, and front office outsourcing, which includes customer-related services such as customer service & receptionist services or tech support.

BPO includes the software, the process management, and the people to operate the service and access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.

It is dependent on information technology, hence it is also referred to as information technology enabled services.

One of the most important advantages of BPO is the way in which it helps to increase a company’s flexibility. Because business process outsourcing enhances the flexibility of an organization it helps a company create a competitive edge.

BPO increases organizational flexibility by increasing the speed of business processes. Using techniques such as linear programming, which reduces a company’s slack.

What is the BPO service from Paragon Hi-Tech Solutions?

Our BPO service consists of the following elements:

Website Development
VoIP Telephone Line
Email/Webmail
Personal Assistant (Admin/Reception Service)
Project Open Hosted Software
Technical Services

Website Development

We will design & develop a website according to your needs and requirements. Our Web Services are extensive and can provide you with either a quick, professional web presence or a custom built web portal or application

VoIP Telephone Line

We provide you with your own professional regional (0208, 0207 etc) or non-geographic (0845, 0800) telephone number. Our VoIP Services allow you to gain the flexibility to have phone calls redirected wherever you wish, while saving you costs on all calls

Email & Webmail

Gain access to your email either via your Outlook or Outlook Express or through your web browser and webmail

Personal Assistant (Admin/Reception Service)

Too busy to answer all your calls? Or to do your admin work? Our Personal Assistant Service provides you with your own dedicated PA who will take calls for you, check your enquiry emails, write letters or any other admin tasks you may require. All calls can be forwarded to your mobile if you choose or you can recieve text message alerts of any calls or email messages you receive. This lets you focus on whats important for your business.

Project Open Hosted Software

Project Open is a web-based ERP/Project Management software which integrates areas such as;
CRM, Sales, Project Planning, Project Tracking, Collaboration, Timesheets, Invoices & Payments
Our hosted Project Open ASP service gives you access to enterprise level software without worry about the costs of paying for costly ERP/CRM software, expensive servers, or the costs of IT support or development staff. We take care of all those things for you for a fixed monthly cost.

Technical Services

Paragon Hi-Tech Solutions provides a wide range of Technical Services including Technical Support, Web Design & Development, Application & Database Development and Email & Internet Marketing. All available on fixed, inclusive monthly packages.

Other Features/Benefits

Email Forwarding & Call Forwarding
Text Message Alerts for Emails & Phone Calls
Auto Email Responses (Out of hours)
Systems Monitoring
Systems Maintenance
Upgrades & Updates
Technical Support
Server Support
Application Development

Most of our services provided to you through the BPO package are offered to you on a pay-for-what-you-need basis. This helps your company become more flexible by transforming your fixed costs into variable costs. A variable cost structure helps your company in responding to changes in required capacity and does not require your company to invest in staff costs or epuipment purchases, thereby making your company more flexible. Outsourcing can provide your firm with increased flexibility in its resource management and reduce response times to major environmental changes.

Another way in which our BPO packages can contribute to your company’s flexibility is by allowing you to focus on your core competencies, without being burdened by the demands of technical tasks. Key employees are released from performing non-core or administrative tasks and can invest more time and energy in building the firm’s core businesses. You knowng which of the main value drivers to focus on – customer intimacy, product leadership, or operational excellence. Focusing on these drivers can help your company create a competitive edge.

Oour BPO package can increase your organizational flexibility by increasing the speed of your business processes. Our aim is to help you reduce your cycle times and investment levels

BPO from Paragon Hi-Tech Solutions can allow your firm to retain its entrepreneurial speed and agility, which you would otherwise sacrifice in order to maintain efficiency as you expanded. In order to manage outsourcing in a structured way, maximizing positive outcome, and minimizing risks and avoiding any threats, a Business Continuity Management (BCM) model is recommended based on our Remote Backup Services